Managed AI Support
The part everyone forgets. We keep your AI running, accurate and affordable after launch — monitoring, retraining, cost control and a bilingual support desk.
What this is
An AI system on launch day is at its best. From then on, the world drifts away from it: customer language shifts, policies change, source systems get upgraded, model versions are deprecated, and usage costs creep. Without deliberate operation, accuracy decays quietly until someone important notices — and the system that cost millions is switched off.
Managed AI Support is the discipline that prevents that arc. We monitor your AI systems continuously — accuracy, latency, cost and behaviour, not just uptime. We retrain and retune on schedule and on trigger, when drift is detected rather than after complaints. We manage model version migrations before deprecations force them, and we keep consumption costs inside an agreed envelope.
Behind it sits a bilingual support desk with real service levels: your staff report issues in Arabic or English and a named team that knows your systems responds within contractual times. We operate systems we built, and systems built by others — including inherited ones whose original vendor has moved on.
What you get
- 24/7 monitoring of accuracy, latency, cost and behaviour
- Scheduled and drift-triggered retraining and retuning
- Model version and deprecation management
- Cost governance with monthly consumption reporting
- Bilingual support desk under contractual service levels
- Quarterly service reviews with improvement recommendations
Who this is for
Organisations with AI in production and no team dedicated to keeping it healthy; entities that inherited systems from a departed vendor; and leadership teams that want AI operating costs predictable and reported rather than discovered at invoice time.
How we engage
We start with an operational assessment of your existing systems — health, risks, cost baseline — then take over under a service agreement sized to your estate: monitoring-only at the light end, through to full operation including retraining, upgrades and the support desk. Contracts are annual with quarterly reviews.
Frequently asked questions
Related services
All servicesTalk to us before you commit to a platform, a vendor, or a build
A one-hour conversation about what you're trying to do — in Arabic or English. No slides, no obligation.